In other words, getting back at the previous guest with an angry mindset might feel good in the moment, but a positive mindset is more valuable in winning over potential guests. You have to understand their issue and address it in a timely fashion to avoid a lot of escalation.” Taking the time to settle your emotions and formulate what you want to say can help tremendously, enabling you to deliver a better response.Ī great tip shared by David Leroux, Airbnb coach, writer, and podcaster, reveals that “you don’t want to be confrontational. Read the review carefully for clarity and think about it. However, it is important to avoid instant responses driven by emotion rather than formality.īefore responding to a negative review, take a moment to breathe deeply to help you remain calm. It is normal to feel angry, upset, concerned, or confused when receiving insults and criticism. Remain Calm and Read the Review Carefully Here are some tips that can make writing your responses easier. Taking the time and effort to reply to an unfavorable review can result in a 16% boost in customer advocacy. It’s not easy to respond to negative reviews, but it is important. Steps for Responding to Bad Airbnb Reviews This means that if they see a bad review with no response, they may continue searching for an alternative option. Many guests trust online reviews just as much as they trust a friend or family member’s recommendation. It shows that you care for your guests and their experience at your vacation rental property. Receiving unfavorable reviews can be disheartening, but responding to and addressing them is a part of a great marketing strategy. You should always respond to both positive and negative reviews. Should You Respond to Negative Vacation Rental Review?
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